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Posts Tagged ‘smartphone support’

Build Your own Chatbot to Transform Telecom Customer Service

Customers rate telecom customer service poorly on feedback forms and Net Promoter Scores (NPS). This is no surprise for those who know how extremely complex the interplay of mobile devices and global wireless networks are. Customer support call centers are unfortunately where technological complexity thrives. Service agents have the impossible task of fixing all service or device problems thrown their way, all done remotely via a mere phone call!