Customers rate telecom customer service poorly on feedback forms and Net Promoter Scores (NPS). This is no surprise for those who know how extremely complex the interplay of mobile devices and global wireless networks are. Customer support call centers are unfortunately where technological complexity thrives. Service agents have the impossible task of fixing all service […]
A handy Smartphone Support Chatbot development guide for mobile operators and MVNOs Customer service agents at mobile operators’ and MVNOs’ call centers spend dozens of hours in solving customers’ mobile device setup problems, and instructing them on using their handsets daily.