Posts Tagged ‘Artificial Intelligence’
A handy Smartphone Support Chatbot development guide for mobile operators and MVNOs
Customer service agents at mobile operators’ and MVNOs’ call centers spend dozens of hours in solving customers’ mobile device setup problems, and instructing them on using their handsets daily.
The Mobile Virtual Network Operator (MVNO) business model first emerged in Japan in 1997. Since then, the global MVNO subscriber base has steadily grown and is expected to soon exceed the 300-million landmark. It is currently growing five times faster than the operator segment. The MVNO business market has however, always been controversial.