Key Features and Advantages
Automatic Device Detection
The Automatic Device Detection (ADD) function performs device detection based on triplet and biplet (MSISDN, IMSI, IMEI) information,
Automatic Device Configuration
After ADD detected a new device, SIM or MSISDN, DMC automatically triggers device configuration using the most optimal device setup method, such as standard OMA CP over-the-air configuration, iOS Configuration Message or Manual SMS Setup Guide.
Self-care Device Configuration
DMC provides custom-branded (white-label) web tool and smartphone application for end-users for quick and easy device self-configuration.
Customer-care Device Configuration
Call centre agents are provided a web tool through which they can quickly and efficiently trigger device setup to remote-configure end-users’ devices.
All device configuration techniques supported
For all device supporting OMA CP standard Sicap DMC performs an over-the-air configuration
For Apple iOS devices a URL-link to an online auto-configuration tool is delivered over SMS
For all devices which do not support over-the-air setup DMC delivers Manual Setup Guide over SMS which helps the device owner in device self-configuration
Settings for all Mobile Services
Sicap DMC provides settings for all commonly used mobile technologies, protocols, applications and standards in the market: APN, Mobile Data, LTE, Voice over LTE, Rich Communications Suite (RCS), MMS, Streaming, WLAN, EAP SIM, etc.
Always up-to-Date Device Database
Sicap’s Device Resource Database (DRB) provides detection and device characteristics data with 100% market coverage and accuracy. Sicap’s continuous Handset Update Process makes sure the Device Resource Database is updated on a weekly basis with all the latest device data and that newly launched devices can be safely offered to subscribers.
Real-time Device Analytics
The DMC Business Intelligence reporting tool provides detailed real-time reports on the device base attached to the network. Detailed device analytics divided into segments based on device characteristics enables MNOs, MVNOs and MVNEs to make better business decisions, more relevant offering and sharpen their marketing and promotion. In addition to several off-the-shelf reports, own custom reports can be created.
Virtual Multi-tenant Platform
Sicap DMC solution can be virtually split into several instances each performing a device management process with different parameters. The multi-brand virtual platform enables MNOs and MVNEs save costs with several sub-brand or MVNO specific instances.