Smartphones today can be complex to use and in the absence of immediate help and manuals, subscribers tend to call operator’s Call Center for help.
Resolving handset problems at the customer care is not optimal. It ties up your call center agents into long calls and increases care costs. Bad care service experience frustrates customers.
The Sicap Solution – Online Smartphone Support
With Sicap’s Online Smartphone Support solution operators and MVNOs can now stretch a helping hand to their subscribers in need of help, wherever and whenever they are!
Online Smartphone Support provides interactive guides for how to use and setup devices, how to solve common problems, and gives detailed device capability information.
Your customers simply follow the help instructions tailored for their own device model on the screen, or share the help guides to their other device, or with another user through email or social media.
It can be branded and seamlessly integrated as a self-care tool on your website.
At your Customer Care Centers, the Sicap Online Smartphone Support becomes your care agents’ best friend, whenever they need help in troubleshooting a smartphone problem, or in assisting customers with Device Setup over the phone!