FAQs

What is an Entitlement Server?

A Device Entitlement Server, or DES, is a platform that allows operators to manage entitlements to their IP Multimedia Subsystem (IMS) services for all their mobile devices, including phones, tablets and smartwatches. These services include Rich Communication Services (RCS), voice over Wi-Fi and voice & video over LTE, opening the door to high-speed and high-quality wireless communication.

Sicap DES also manages entitlements for Apple Smartwatches with eSIM as companion devices. Sicap DES orchestrates, along with other mobile network elements, the enablement of the same mobile number on the companion Smartwatch as the primary iPhone and triggers download of profile to the Smartwatch eSIM from the SM-DP+.

DES works by automatically responding to IMS service entitlement requests sent by the user’s mobile device. DES then authenticates the request, and responds to the device with  the necessary entitlements and allowing the end user’s device to access the operator’s IMS services.

With DES, MNOs and MVNOs can offer customers secure and universal access, dynamic management and automatic device entitlement across Android or IOS gadgets. They can also enjoy a supply of new network capabilities, external systems and services integration and real-time analytics.

What is EIR? How is it Related to customer loyalty?

Sicaps’s Equipment Identity Register (EIR) is a fully standard-compliant mobile network element that enables mobile service providers to protect their subscribers and network from malfunctioning, fraudulent and stolen mobile devices.

EIR works by admitting or blocking a mobile device at the point of connecting to a network based on the IMEI code it sent upon the connection request.

What is SIM Inventory Management?

SIM Inventory Management is a software system built for tracking inventory levels, orders, sales and deliveries. Using software to manage these processes help businesses avoid overstock, outages and save costs.

What Solutions Does Sicap Offer for SIM Management?

The SIM card is one of the key assets of a mobile network operator as it enables subscriber access and management of valuable services, while being under full control of the operator. In a fast-changing market the flexible management of SIM card is paramount to success.

Sicap SIM OTA is a comprehensive and vendor-independent flexible and cost-effective Over-The-Air (OTA) platform, giving operators and their customers the ability to effectively manage all features of the (U)SIM/UICC. From the remote updates of PLMN lists for Dynamic Roaming management and changing IMSI to the deployment of innovative applications such as JavaCard applets, the Sicap SIM OTA is the platform of choice for SIM Toolkit and card applications management, massive OTA campaigns execution over SMS and BIP bearers, SIM-based services roll-out and building ecosystem block for M2M and Embedded UICC (eUICC) ecosystems.

With a host of unique SIM OTA features, mobile service providers have reduced their roaming costs and boosted roaming and other service revenues

What is the Difference Between a SIM and an eSIM?

We’re used to the traditional removable SIM card, whereas an eSIM or, an Embedded SIM, is a SIM card that is soldered directly into the device, therefore it is totally encased by the device. Unlike a traditional SIM card, an E-sim is not removeable and stays within the device for the whole of its lifecycle.

 A traditional SIM card holds only one profile allowing the user to join only one network at a time. An eSIM however gives the user the ability to use and store multiple profiles within the same device.

Physically eSIMs are a lot smaller than SIM cards which means they can also be used in devices beyond just mobile phones. Wearable tech like smartwatches have benefited by using eSIMs to allow users to stay connected even when away from their phones. eSIM is also proving to be more secure than traditional SIM cards. They are less easy for hackers to access and much easier for network providers to control remotely making it easier to locate a stolen phone.