Device Management Centre

Improve your network resolution capabilities through automation

Sicap’s World leading Device Management Centre (DMC) combines fully automatic device detection, device configuration and management functionalities including always up-to-date device characteristics database and device base analytics and segmentation tools.

Sicap’s DMC automatically detects new devices on your network and configures them with the correct network settings in real-time. Additionally, DMC provides white-labeled web tool and mobile application for end-users for device self-configuration. Call centre agents are provided a web tool through they can quickly and efficiently remote-configure end-users’ devices.

Automatic Device Configuration

The ADC detects device models and performs real-time setup for device settings such as data APN, MMS, WLAN, etc.

Self-Care Device
Configuration

Provides custom-branded self-care web tool for end-users for quick and easy device setup

Real-time Device
Analytics

Business Intelligence reporting tool provides detailed real-time reports on the device base attached to the network

Customer Care Device Configuration

Provides call centre agents a web based tool through which they quickly and efficiently remote-configure end-users’ devices

Device Database and
Update Service

 Sicap’s continuous Handset Update Process makes sure the Device Resource Database is always up to date

ALL DEVICE CONFIGURATION TECHNIQUES SUPPORTED

OMA CP Over-the-Air

For all device supporting OMA CP standard Sicap DMC performs an over-the-air configuration

Apple iOS Configuration

For Apple iOS devices a URL-link to an online auto-configuration tool is delivered over SMS

Manual Setup Guide

For all devices which do not support over-the-air setup DMC delivers Manual Setup Guide over SMS which helps the device owner in device self-configuration

Key Benefits

SPEED-UP REVENUE
UPTAKE

Mobile devices are automatically configured for your network, enabling immediate Internet/Data service consumption

INCREASE IN CALL-CENTRE EFFICIENCY

Reduce call resolution time, improve care experience and save operational costs through remote troubleshooting and configuration tools

SUPERIOR MARKET INTELLIGENCE FOR TARGETED SERVICES

Make better business decisions and sharpen your marketing by a full and up-to-date device Knowledge base including their capabilities in your network

Learn more about Sicap Device Management Centre

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