Sicap’s World leading Device Management Centre (DMC) combines fully automatic device detection, device configuration and management functionalities including always up-to-date device characteristics database and device base analytics and segmentation tools.
Sicap’s DMC automatically detects new devices on your network and configures them with the correct network settings in real-time. Additionally, DMC provides white-labeled web tool and mobile application for end-users for device self-configuration. Call centre agents are provided a web tool through they can quickly and efficiently remote-configure end-users’ devices.
The ADC detects device models and performs real-time setup for device settings such as data APN, MMS, WLAN, etc.
Provides custom-branded self-care web tool for end-users for quick and easy device setup
Business Intelligence reporting tool provides detailed real-time reports on the device base attached to the network
Provides call centre agents a web based tool through which they quickly and efficiently remote-configure end-users’ devices
Sicap’s continuous Handset Update Process makes sure the Device Resource Database is always up to date
Mobile devices are automatically configured for your network, enabling immediate Internet/Data service consumption
Reduce call resolution time, improve care experience and save operational costs through remote troubleshooting and configuration tools
Make better business decisions and sharpen your marketing by a full and up-to-date device Knowledge base including their capabilities in your network