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Privacy Policy

This Privacy Policy describes the management by Sicap of any personal data relating to you and your use of the following website address owned by Sicap: https://www.sicap.com

Purpose

This Privacy Policy outlines the steps that Sicap takes to:

  • Keep your Personal Data confidential
  • Inform you about how and why we collect such data 
  • Outline your rights and our contact information to exercise these rights
  • Raise questions or concerns arising out of this Privacy Policy

It is important to know:

  • We will not sell, rent or loan your information to third parties
  • We respect your privacy when we contact you concerning various products and services which are made available to you from time to time
  • We may have control over who obtains, uses and the circumstances to give out information about you
  • You will have access to the information that we hold about you.

Scope

This Privacy Policy applies to our products, services and websites and does not concern any websites that you may visit through external links.

Controllers and Processors of Personal Data

Sicap with a registered office of Oberdorfstrasse 2, 6340, Baar, Switzerland, determines the purposes and means of Personal Data for collection and processing.

The processing operations of Personal Data (automated and non-automated), are performed on behalf of Sicap.

Why we collect Personal Data

  • Establish identity
  • Perform necessary identity and security verifications
  • Process transactions and conduct business
  • Deliver products and services
  • Provide customer support and services
  • Provide ongoing service delivery
  • Provide you with information
  • Improve products, services and service delivery
  • Better understand your needs, interests and suitability for various products and services
  • Recommend specific products and services that may meet your needs
  • Respond to issues, questions and queries
  • Protect you against errors or fraud; and
  • Co-operate with law enforcement and legal authorities, where required, to comply with applicable laws and with court orders.

Sicap collects, uses and may disclose personal information only as deemed appropriate in the circumstances.  We collect as little information as possible.

Aggregated statistics and information, where the identity of a specific individual cannot be identified, is not Personal Data.

We reserve the right to use aggregated information, which may include the preparation of aggregated user statistics and information summaries to improve efficiencies, more effectively describe Sicap’s product and service offerings, and assist in the marketing of our products and services.

Aggregated statistics and information will not contain Personal Data.

The type of Personal Data we may collect

Sicap collects various types of Personal Data. During the course of using our Web Site, interacting or doing business with us (including the receipt of products and services) you may be asked to provide us with:

  • Geographic (physical) addresses
  • Demographic information
  • E-mail addresses
  • Phone numbers or other contact information
  • Names (first, and last or whatever the family identifying name is)
  • Shipping information
  • Billing information
  • Transaction history
  • Web site usage preferences
  • Feedback regarding business, services, web site and public relations
  • Source IP addresses
  • Times and dates of access to Web site servers
  • Language
  • Personal preferences
  • Product and service preferences
  • Browsers types and configurations and Miscellaneous administrative and computer traffic information

Certain forms of information and identification, such as government issued or private sector issued licenses, permits, certificates, cards, driver licenses, social insurance/security number, passports, insurance cards, voucher numbers, and more besides, are voluntary.

It is your decision whether you want to provide this, or other suitable identification, subject to any legal requirements.

How do we collect Personal Data?

Sicap will only collect Personal Data that you have provided (voluntarily or agreed) to us. We will not collect any Personal Data without advising you why and how that Personal Data is being collected and how such Personal Data will be used or disclosed. Sicap may collect Personal Data through a variety of means:

  • Using our Web Site
  • Using our services
  • In the course of communications with us (face-to-face, by e-mail, by phone, mail or otherwise) and in the course of feedback with us regarding our business, services, website and publications
  • When registering with us for services, accounts or for the download of our software
  • Customer, membership, recipient, or service lists that have been lawfully acquired from third parties
  • Through the completion of manual or electronic forms
  • Website cookies – Cookies are identifiers that can be sent from a website via your browser to be placed on your computer’s hard drive. You may elect not to accept cookies by changing the designated settings on your web browser. However, not utilizing cookies may prevent you from using certain functions and features of our Web Site. Information collected from the use of cookies is used to improve our  services
  • Web beacons – Web beacons are small, graphic images that allow a website operator to collect certain information and monitor user activity on its website. A web beacon is a very small pixel which is invisible to the user. We use web beacons to collect information that is not of a personal nature
  • Clickstreaming – Clickstreaming is a technology that allows a website operator to track the paths that surfers take as they access a website and look at the site’s pages, and as they use links to other sites. We collect such information from visitors to our Web Site; and
  • Website traffic information, which is monitored and analyzed in order to determine which products, services or features may be of interest to visitors, so we may improve our website, products, services, features or other offerings.

In addition, we may review and analyze your use of products and services, to help serve you better, and to bring other beneficial products and services to your attention. We also collect and analyze information from other sources for the same purposes.

How we may disclose Personal Information

Sicap does not sell any Personal Data it collects to third parties. We may share Personal Data with affiliates, subsidiaries, employees, contractors and agents in the course of providing you with our business services, support, or the fulfilment or delivery of products or services.

We may disclose Personal Data if it is required to do so:

  • To comply with any legal process served on us
  • Maintain, uphold or protect our rights or property
  • Protect and ensure the personal safety of the public or other of our clients
  • Protect against criminal or quasi-criminal activities
  • Detect, prevent, investigate allegations of, or address, misrepresentation or fraud.

Sicap reserves the right that in the event of a bankruptcy filing, mergers with third parties, acquisition by third parties, sale of assets, or any other transfer of our relevant assets to a third party, that we shall be entitled to share the Personal Data provided by you to the third party.

Retention and Disposal

Sicap keeps information only for so long as it is needed for the efficient and effective delivery or fulfilment of the software, products, or services. We will either destroy or remove information when it is no longer needed.

Security and Storage

Sicap endeavours to maintain appropriate physical, procedural and technical security with respect to its and Processor’s offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of Personal Data. This also applies to our disposal or destruction of Personal Data.

We keep Personal Data collected about you strictly confidential. Only authorized personnel have access to this Personal Data. Personnel of ours who have access to Personal Data receive training regarding privacy protection.

Our security specialists build security by design and by default into our computer systems. The aim is to protect information at all times, when it is stored in data files or handled by our employees. Sicap’s systems are also designed to protect information when it is transmitted, for example, between our data processing facilities and corporate offices.

Personal Information may be stored or processed in any jurisdiction in which we or our affiliates, suppliers, subsidiaries or agents maintain facilities. By supplying us with Personal Data, you consent to any transfer of this information to other jurisdictions (including countries which have not been assessed for adequacy of privacy laws).

Sicap does, and shall continue to use, industry-standard technology to maintain the security of Personal Data, and for our connections to the internet. However, we cannot and do not guarantee the privacy, security, authenticity or non-corruption of any information transmitted through the internet or any for information stored in any third-party system connected to the internet.

We take steps to verify that any service providers, suppliers or the like with whom we share Personal Data, are committed to maintaining the privacy of Personal Data at standards that are at least as stringent as our own Privacy Policy.

It has been communicated to them to refrain from making any independent or unauthorized use of any Personal Data.  We do not and cannot guarantee the actions, conduct or standards of any such parties.

Sicap shall not be responsible for any claims, damages, costs or losses whatsoever arising out of or in any way related to third-party connections to or through the use of the Internet.

We cannot and do not ensure the protection of any Personal Data that you provide to a third-party web site that may reference, be referenced or link to our Web Site. Personal Data collected by these third parties is not subject to, or governed by, this Privacy Policy.

Sicap shall not be responsible for events beyond our direct control, and therefore will not be liable for any direct, indirect, incidental, consequential or punitive damages relating to the uses or releases of Personal Data.


Fair Processing Statement

All information that we hold concerning you as an individual will be held and processed by Sicap strictly in accordance with the provisions of the European Data Protection Regulations (GDPR).

Such data will be used by Sicap to administer our relationship with you and to provide you with information about our activities and for related purposes. We will not, without your consent, supply your name and address to any third party except where (1) such a transfer is a necessary part of the activities that we undertake, or (2) we are required to do so by the operation of the law.

You are entitled at any time to obtain confirmation of the existence of Personal Data and to be informed of their contents and origin, to verify their accuracy, or request that such data be supplemented, updated or rectified.

You have the right to request erasure, anonymization or blocking of any data that is processed in breach of the law as well as to object in all cases to processing of the data.

Should you have any queries concerning this right, please contact us on the details below: 

Contact

Sicap is committed to upholding this Privacy Policy. We have policies and procedures in place to educate and assist our employees and contractors in fulfilling their obligations under this Privacy Policy. Our policies and procedures will be reviewed on a regular basis and the results of such review will be presented to our personnel responsible for overseeing privacy matters.

We are committed to treating you with the greatest respect and consideration.  Should you want to advise us of any questions or concerns regarding this Privacy Policy, confirm the accuracy of applicable Personal Data, believe that the privacy of Personal Data has not been respected, or would like to update or delete incorrect Personal Data, please contact us by emailing privacy@sicap.com or write to the attention of:

Sicap Head Office
Oberdorfstrasse 2
6340 Baar
Switzerland

The appropriate Privacy Policy Manager will acknowledge the query and will respond within thirty (30) business days. If we need to extend the timing to respond, or have to refuse your request, we will advise you accordingly, subject to any legal restrictions.

Age

Sicap is committed to protecting the safety of children. We will not knowingly request or use Personal Data from children under the age of eighteen without parental consent. If we receive actual knowledge, not knowingly or intentionally collecting any Personal Data from children under the age of eighteen, we will take steps to have such Personal Data eliminated.

Our Web Site is not to be used by anyone under the age of eighteen. Persons under the age of eighteen are not authorized to use our Web Site and are directed to immediately discontinue use of it.

Updates

Sicap may from time to time update this Privacy Policy, with the updated policy to be posted on our Web Site. The use of Personal Data provided to us prior to the update will continue to be governed by the policy in effect at the time the information was provided. We recommend that you revisit this Privacy Policy from time to time on a regular basis.

Consent

In most cases you will be asked to specifically express consent for the collection and processing of Personal Data by Sicap in accordance with this Policy Privacy. You will not be obliged to provide such consent.

If you do not consent, you must immediately discontinue use of our Web Site and refrain from further use.

Governing Law and Venue

Where the processing of Personal Data is performed in the context of the activities of the Controller and/or Processor established in European Union. This processing may be subject to EU Regulation 2016/679 and other applicable privacy laws on the protection of you with regard to the processing of personal data and the free movement of such data, and to the relevant EU member country national law before the competent local court.

Sicap’s website is hosted and administered within the European Economic Area (“EEA”).

We will disclose Personal Data without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to our company, associates, or property (including this website), or to others.

Cookie Policy

What is a cookie?

A cookie is a small text file that stores Internet settings. Almost every website uses cookie technology. The cookie is downloaded by your Internet browser the first time you visit a website. The next time you visit this website from the same device, the cookie and the information contained in it are either sent back to the originating website (first-party cookies) or to another website to which it belongs (third-party cookies). In that way, the website can detect that it has already been opened using this browser, and in some cases it will then vary the content it displays.

Some cookies are extremely useful because they can improve your user experience when you return to a previously visited website. This assumes that you are using the same device and the same browser as before; if so, cookies will remember your preferences, will know how you use the website, and will adapt the content you are shown so that it is more relevant to your personal interests and needs.

Your cookie settings on this website


Cookies on this website that do not require approval.

Cookies that are essential, also known as ‘strictly necessary’ cookies, enable features without which you would not be able to use the website as intended. These cookies are used exclusively by Sicap and are therefore known as first-party cookies. They are only saved on your computer while you are actually browsing the website. An example of why strictly necessary cookies are used is to set the language of your preference when browsing this website.

Another example of what these cookies do is facilitate a switch from HTTP to HTTPS when you change pages, so that the security of data transmitted is maintained. Furthermore, a cookie of this kind is used to store your decision about the use of cookies on our website. Your consent is not required for the use of strictly necessary cookies.

Strictly necessary cookies cannot be disabled without losing some of the features of this website.

Categories of cookies.
Based on what function cookies have and the purpose for which cookies are used, there are four categories of cookie: strictly necessary cookies, performance cookies, functional cookies and marketing cookies.

Strictly necessary cookies
Are essential in order to enable you to move around the website and use its features. Without these cookies, some services cannot be provided – for example, remembering previous actions (e.g. the language in which you want to browse this site) when navigating back to a page in the same session.

Performance cookies
Gather information about how a website is used – for example, which pages a visitor opens most often, and whether the user receives error messages from some pages. These cookies do not save information that would allow the user to be identified. The collected information is aggregated, and therefore anonymous. These cookies are used exclusively to improve the performance of the website, and with it the user experience.

Functional cookies
Enable a website to save information which has already been entered (such as user names, languages choices, and your location), so that it can offer you improved and more personalized functions. For example, a website can offer you local information if it uses a cookie to remember the region in which you are currently located. Functional cookies are also used to enable features you request such as playing videos. These cookies collect anonymous information and cannot track your movements on other websites.

Marketing cookies
Are used to deliver adverts and other communications more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They remember whether you have visited a website or not, and this information can be shared with other parties such as advertisers. Cookies for improving group targeting and advertising will often be linked to site functionality provided by other organizations.

Your cookie settings on this website.
You can completely disable cookies in your browser at any time.
It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of our site, and we might not be able to provide some features you have previously chosen to use.

How do I change my cookie settings?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:
Google Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Internet Explorer
Opera
Apple Safari

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

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