News

The New iPhone and Watch Models Get Full Support on Sicap’s Device Management Solutions

Sicap is glad to announce device management readiness for the new iPhone XS, iPhone XS Max and iPhone XR smartphone and Watch Series 4 product ranges released on September 12th, 2018.


Sicap’s Device Management solutions now provide a full support for the new Apple device range. These features include:
  • Official Type Allocation Codes updated into Sicap’s mobile device database for all device variants
  • Ability to automatically detect the new devices in real-time on a mobile network
  • Automated device configuration functionalities ready for all applicable mobile services
  • Mobile device characteristics information with dozens of data points per device variant introduced in the database
  • …and many others. Please contact Sicap for more!

For each new mobile device launched in the world, Sicap carries out similar updates on its Device Management solutions to ensure its mobile operator and MVNO customers can safely and promptly launch the devices for their subscribers. Every year, Sicap introduces several thousand new mobile device models on its Device Management solutions. 

Without a proper device management support on the network, the mobile devices would not connect to an operator’s or MVNO’s services, which in turn would generate many unnecessary contacts to the customer support call centers and deteriorate user experience.

Learn About Sicap Device Management Solutions

Sicap’s world leading Device Management Centre (DMC) is trusted by more than 70 mobile operators, MVNOs and MVNEs in 40 countries.

Sicap’s DMC automatically detects new devices on a network and configures them with the correct network settings, including APN, Internet, MMS, Email among others in real-time. Additionally, DMC provides white-labeled web tool and mobile application for end-users for device self-configuration. Call centre agents are provided a web tool through which they can quickly and efficiently remote-configure end-users’ devices. Additionally, the analytics tool on DMC provides a full and real-time break-down view and segmentation of the device base on a network.

More Sicap device management solutions can be found here!

In case more detailed information is needed, simply contact Sicap’s sales team!

About Sicap

Sicap is a global telecommunication solution provider enabling Mobile Network Operators and Mobile Virtual Network Operators (MVNO) to deliver an all-encompassing customer experience. Its solution portfolio, which include Device and SIM Management, Customer Insight and Engagement, Device Knowledge and Mobile Security make the mobile world more profitable, manageable and secure. Sicap works with more than 80 mobile service providers in 76 countries. Its international team in nine locations ensures excellent customer service worldwide. All the solutions are available from the Cloud with a pay-as-you-grow pricing model to give its customers a quick deployment time, minimized upfront investment and low operational costs. For more: https://www.sicap.com