ALBtelecom Selects Sicap’s Device Management Solution

Albania’s award-winning telecommunications service provider, ALBtelecom has signed up with Swiss telecom firm, Sicap to deploy its Device Management Centre solution. This will automatically configure Albanian mobile handsets to connect to the ALBtelecom network and further strengthens Sicap’s mobile device leadership.

BAAR, Switzerland, 24th January 2018: Sicap Schweiz AG, the global mobile device management vendor announced today that Albanian telecom service provider, ALBtelecom, recognized for the best service quality in the country, will utilize Sicap’s Mobile Device Management Centre (DMC) to offer its subscribers automated handset configuration with a faster problem resolution from its customer care centers.

Albania has fast mobile broadband growth. SIM penetration is similar to the average European level of 119%, for active users; yet only 38% of the users are working with the mobile broadband data services. Mobile broadband data adoption has grown by 67% from the previous year. With an eye on future growth in the Albanian mobile market, ALBtelecom now offers consumers a full portfolio of services from voice and public Wi-Fi to advanced 4G/LTE and to IP television, with a quality level that recently earned the operator the highest score in an independent, national quality benchmark.  

The large share of low-cost mobile devices presents a challenging and costly market for operators in Albania, despite the lucrative mobile revenue growth opportunity. The issue is that these low-cost devices find it more difficult to connect to a network and the device users are forced to frequently call the operators’ care centers for support.

Pandeli Mitre, Coordinator of Technology Group at ALBtelecom feels that Sicap’s automatic device configuration solution will play a central role in the customer experience that ALBtelecom wants to deliver to its subscribers. ”Sicap’s Device Management Centre will automatically detect and configure all the device models in the Albanian market,” Mitre states, “This translates into a quick and hassle-free mobile data connectivity for our customers.”

Magnus Moller Petersen, the Executive Vice President, Sales and Marketing at Sicap Schweiz AG agrees with Mitre. “Our device management solution will offer ALBtelecom an improved service for its customers. We are very pleased to partner with ALBtelecom, whose services have been recognized for superior quality and innovation. We look forward to a close co-operation with innovative operators such as ALBtelecom, a pioneer in the Southeastern European region. Our partnership will benefit the oft-overlooked peninsula and our international expertise will benefit telecom firms and help mobile users in the long run.”

About ALBtelecom:

ALBtelecom, was established right after the creation of Provisional Government of Albanian and proclamation of Independence of Albania in 1912. Since the privatization of company on September 2007, in addition to providing quality services of fixed and mobile telephony, broadband internet and IPTV, ALBtelecom has made huge investments for total replacement of its infrastructure and network across the country. ALBtelecom owns the core fiber optic network all over the country. Currently 2,000 km of fiber are being used extending to all cities of the country, linking them to at least two different routes that enable the provision of services to the subscriber with an availability at 99.9%.

ALBtelecom is the only Telecommunications Company in Albania that offers 4 quality services such as fixed and mobile telephony, broadband internet and ALBtv.

About Sicap: Sicap is a global telecommunication and IoT solution provider for Mobile Network Operators and Mobile Virtual Network Operators delivering an all-encompassing customer experience to make the mobile world more profitable, manageable and secure. Founded 20 years ago as a Swisscom spin-off, Sicap now delivers solutions to more than 80 mobile service providers in 76 countries. Its international team in ten locations ensures excellent customer service worldwide. Sicap solutions include IoT service enablement, device and SIM management, customer insights and engagement and security solutions. Sicap’s Cloud-based solution can manage service delivery with a pay-as-you-grow business model to give customers cost-efficient ownership with a quick turnaround. 

Media contact:

For further information and images, please contact:

Magnus Moller Petersen, EVP Sales and Marketing, Sicap Schweiz AG

Tel: +45 20 77 30 16, Email: