Resolving smartphone and service configuration problems at your Call Center is time-consuming and costly. Bad care service experience frustrates customers. Sicap’s Online Smartphone Support brings operators and MVNOs a cost-efficient way to handle smartphone problems. Download our Ebook and learn how to benefit from online self-care!
Smartphones can be complex to use and set up. In the absence of immediate help and manuals, subscribers tend to call operator’s call center for help. Resolving smartphone and configuration problems at the Call Center is time-consuming and costly. Bad care service experience frustrates customers.
With Sicap’s Online Smartphone Support enables operators and MVNOs to build an online self-care service, which reduces care costs and gives flexibility for your customers.
The Online Smartphone Support provides interactive help guides for how to use and setup devices and how to solve common problems. The online portal can be re-branded and integrated as a seamless self-care tool on your website.
At the Call Centers, the Online Smartphone Support becomes your care agents’ best friend, whenever they need help in troubleshooting a smartphone problem, or in assisting in device setup over the phone!