Sicap is a global telecommunication solution provider for Mobile Network Operators and Mobile Virtual Network Operators, Enablers and Aggregators.
We provide solutions for four areas: Customer Insights and Engagement, Device and SIM Management, Device Knowledge and Mobile Security.
Our Cloud-based solution combines managed service delivery with a pay-as-you-grow business model to give our customers a fast service launch and cost-efficient solution ownership.
Sicap was founded 20 years ago as a Swisscom spin-off and now works with 80 mobile operators and MVNOs in 76 countries. Our international team is located in nine locations to ensure excellent customer service worldwide!
The largest telecom service provider in Czech Republic, O2 has signed up with Swiss telecom firm, Sicap to deploy its Device Management Centre solution. This will automatically configure O2’s subscribers’ mobile handsets to connect to the operator’s 3G and 4G mobile broadband services.
Customers rate telecom customer service poorly on feedback forms and Net Promoter Scores (NPS). This is no surprise for those who know how extremely complex the interplay of mobile devices and global wireless networks are. Customer support call centers are unfortunately where technological complexity thrives. Service agents have the impossible task of fixing all service or device problems thrown their way, all done remotely via a mere phone call!
Sicap TargetMe combines real-time customer and device data analytics and automated, context-aware customer engagement automation tools into a cloud solution providing MNOs, MVNO and MVNEs accurate customer insight data and segmentation and efficient engagement tool for promotion, sales and activation of new services and devices.