Sicap - Solutions for monetizing, managing and securing mobile businesses

Sicap in Short

Sicap is a global telecommunication solution provider for Mobile Network Operators and Mobile Virtual Network Operators, Enablers and Aggregators.

We provide solutions for four areas: Customer Insights and Engagement, Device and SIM Management, Device Knowledge and Mobile Security.

Our Cloud-based solution combines managed service delivery with a pay-as-you-grow business model to give our customers a fast service launch and cost-efficient solution ownership.

Sicap was founded 20 years ago as a Swisscom spin-off and now works with 80 mobile operators and MVNOs in 76 countries. Our international team is located in nine locations to ensure excellent customer service worldwide!

Visit Sicap at MVNOs WC 2018 - Find Out the Building Blocks for an Extraordinary MVNO!

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Latest News from Sicap

O2 CZECH CHOOSES SICAP DEVICE MANAGEMENT TO FUEL ITS 4G/LTE MOBILE DATA GROWTH

The largest telecom service provider in Czech Republic, O2 has signed up with Swiss telecom firm, Sicap to deploy its Device Management Centre solution. This will automatically configure O2’s subscribers’ mobile handsets to connect to the operator’s 3G and 4G mobile broadband services.

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Build Your own Chatbot to Transform Telecom Customer Service

Customers rate telecom customer service poorly on feedback forms and Net Promoter Scores (NPS). This is no surprise for those who know how extremely complex the interplay of mobile devices and global wireless networks are. Customer support call centers are unfortunately where technological complexity thrives. Service agents have the impossible task of fixing all service or device problems thrown their way, all done remotely via a mere phone call!

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The New iPhone and Watch Models Get Full Support on Sicap’s Device Management Solutions

Sicap is glad to announce device management readiness for the new iPhone XS, iPhone XS Max and iPhone XR smartphone and Watch Series 4 product ranges released on September 12th, 2018.

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Our Solutions

Customer Insight and Engagement

TargetMe Context-Aware Customer Engagement

Sicap TargetMe combines real-time customer and device data analytics and automated, context-aware customer engagement automation tools into a cloud solution providing MNOs, MVNO and MVNEs accurate customer insight data and segmentation and efficient engagement tool for promotion, sales and activation of new services and devices.
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Device and SIM Management

VoLTE Device
Entitlement Server

Sicap’s VoLTE Device Entitlement Server (DES) provides operators and MVNOs an automated device and subscriber authentication and configuration for next generation mobile communication services: VoLTE, ViLTE, VoWiFi and RCS.

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SIM
Management

Sicap SIM Management solution provides MNOs, MVNOs and MVNEs a more profitable roaming service through unique set of SIM card, Multi-SIM, eSIM and EUICC management features.

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Mobile Device
Management

Sicap’s market leading mobile device management solution provides MNOs, MVNOs and MVNEs a combined automatic device detection, device and APN configuration and management process including always up to date device characteristics database.

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Device Knowledge

Online Smartphone Support

Sicap’s Online Smartphone Support enables operators and MVNOs to provide subscribers branded online self-care service on their website to reduce care costs and offer customers flexibility to solve their smartphone problems anywhere, anytime.

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Device Intelligence Data

Sicap’s Device Intelligence Data provides operators and MVNOs accurate and up-to-date mobile device profile data with up to 600 data points per device to improve their performance in several ways: segmenting customers, promoting services, bettering customer service, optimizing systems and networks and so forth.

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Mobile Security

Equipment Identity Register (EIR)

Sicap Equipment Identity Register, EIR is a fully standard compliant and globally field proven solution enabling operators to protect their subscribers and networks from malfunctioning, fraudulent and stolen devices.

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Safer

Sicap Safer combines the EIR solution with real-time device data analytics enabling MNOs, MVNOs and MVNEs to conform even into the most demanding national and international homeland security regulations for tracing subscribers and devices.

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Newsfeed

Sicap Enters The World of Artificial Intelligence To Reduce Telecom Churn
Telma Madagascar fuels growth, innovation using Sicap’s mobile device solutions
New tricks needed to stop the €45 billion counterfeit smartphone market
Sicap joins the Virtual Network Operators Association of India as an Associate Member to help build the Indian telecom market
Sicap’s customer engagement automation solution is chosen by Vodacom Lesotho
Canada’s Volaris Group acquires Sicap
Artificial intelligence enters the telco back office to reduce subscriber churn

Sicap is launching the artificial intelligence enabler, Sicap AI Engine, which when combined with TargetMe, Sicap’s customer engagement automation solution
Information about AI from the News, Publications, and Conferences
Sicap Taps Artificial Intelligence To Reduce Telecom Churn

MMW learned this week that Sicap is launching the artificial intelligence enabler, Sicap AI Engine, which when combined with TargetMe, Sicap’s customer engagement automation solution helps mobile operators to predict and reduce customer churn.
Sicap uses AI to predict customer churn - Telecompaper

Sicap is launching the artificial intelligence enabler Sicap AI Engine. When combined with TargetMe, Sicap’s customer engagement automation platform, the new product
Sicap Enters The World of Artificial Intelligence To Reduce Telecom Churn

M2 delivers news and press releases for partners around the world
Telma Madagascar Fuels Growth and Innovation Using Sicap’s Mobile Device Solutions

Telma Madagascar Fuels Growth and Innovation Using Sicap’s Mobile Device Solutions Sicap Schweiz AG, the global mobile device management vendor has announced that Telma Group (Madagascar)…
Sicap powers Telma Madagascar's services - Telecompaper

Madagascar’s Telma Group is using Sicap’s Mobile Device Management Centre (DMC), USSD and USSD Menu Browser products for fueling its services such as its MVola mobile
Telma Madagascar Fuels Growth and Innovation Using Sicap’s Mobile Device Solutions

Telma Group builds automated device configuration, mobile banking and other value-added services using Sicap’s Device Management Centre, Unstructured Supplementary Service Data
Madagascar | Exploring Africa

Exploring Africa African Studies Center Michigan State University 427 N. Shaw Lane, Room 100 East Lansing, MI 48824. Dr. John Metzler
Madagascar: Telma Madagascar Fuels Growth, Innovation Using Sicap's Mobile Device Solutions

Sicap Schweiz AG, the global mobile device management vendor announced that Telma Group (Madagascar) the leading telecom operator in the country utilizes the company
Telma Madagascar builds automated device configuration and other value-adds with Sicap device management centre

Telma Madagascar builds automated device configuration and other value-adds with Sicap device management centre
New tricks needed to stop the €45 Billion counterfeit smartphone Market

When billionaire Alibaba founder Jack Ma wrote in an open letter earlier this year, “We need to fight counterfeits the same way, we fight drunk driving,” his sentiments reflected how bad the global counterfeiting trend has become.
New Tricks Needed To Stop The €45 Billion Counterfeit Smartphone Market

When billionaire Alibaba founder Jack Ma wrote in an open letter earlier this year, “We need to fight counterfeits the same way, we fight drunk driving,” his sentiments reflected how bad the global counterfeiting trend has become.