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SOLUTIONS FOR

MONETIZING, MANAGING AND SECURING
MOBILE BUSINESSES

Sicap in Short

Sicap is a global telecommunication solution provider for Mobile Network Operators and Mobile Virtual Network Operators, Enablers and Aggregators.

 

We provide solutions for four areas: Customer Insights and Engagement, Device and SIM Management, Device Knowledge and Mobile Security.

 

Our Cloud-based solution combines managed service delivery with a pay-as-you-grow business model to give our customers a fast service launch and cost-efficient solution ownership.

 

Sicap was founded 20 years ago as a Swisscom spin-off and now works with 80 mobile operators and MVNOs in 76 countries. Our international team is located in nine locations to ensure excellent customer service worldwide!

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Meet Sicap at MWC 2019!

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Latest News from Sicap

O2 CZECH CHOOSES SICAP DEVICE MANAGEMENT TO FUEL ITS 4G/LTE MOBILE DATA GROWTH

The largest telecom service provider in Czech Republic, O2 has signed up with Swiss telecom firm, Sicap to deploy its Device Management Centre solution. This will automatically configure O2’s subscribers’ mobile handsets to connect to the operator’s 3G and 4G mobile broadband services.  

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Build Your own Chatbot to Transform Telecom Customer Service

Customers rate telecom customer service poorly on feedback forms and Net Promoter Scores (NPS). This is no surprise for those who know how extremely complex the interplay of mobile devices and global wireless networks are. Customer support call centers are unfortunately where technological complexity thrives. Service agents have the impossible task of fixing all service or device problems thrown their way, all done remotely via a mere phone call! 

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How Can You Build a Smartphone Support Chatbot?

A handy Smartphone Support Chatbot development guide for mobile operators and MVNOs

Customer service agents at mobile operators’ and MVNOs’ call centers spend dozens of hours in solving customers’ mobile device setup problems, and instructing them on using their handsets daily.

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Our Solutions

Customer Insight and Engagement

 

TargetMe Context-Aware Customer Engagement

Sicap TargetMe combines real-time customer and device data analytics and automated, context-aware customer engagement automation tools into a cloud solution providing MNOs, MVNO and MVNEs accurate customer insight data and segmentation and efficient engagement tool for promotion, sales and activation of new services and devices.

 

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Device and SIM Management

VoLTE Device
Entitlement Server

Sicap’s VoLTE Device Entitlement Server (DES) provides operators and MVNOs an automated device and subscriber authentication and configuration for next generation mobile communication services: VoLTE, ViLTE, VoWiFi and RCS.

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SIM
Management

Sicap SIM Management solution provides MNOs, MVNOs and MVNEs a more profitable roaming service through unique set of SIM card, Multi-SIM, eSIM and EUICC management features.

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Mobile Device
Management

Sicap’s market leading mobile device management solution provides MNOs, MVNOs and MVNEs a combined automatic device detection, device and APN configuration and management process including always up to date device characteristics database.

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Device Knowledge

Online Smartphone Support

Sicap’s Online Smartphone Support enables operators and MVNOs to provide subscribers branded online self-care service on their website to reduce care costs and offer customers flexibility to solve their smartphone problems anywhere, anytime.

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Device Intelligence Data

Sicap’s Device Intelligence Data provides operators and MVNOs accurate and up-to-date mobile device profile data with up to 600 data points per device to improve their performance in several ways: segmenting customers, promoting services, bettering customer service, optimizing systems and networks and so forth.

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Mobile Security

Equipment Identity Register (EIR)

Sicap Equipment Identity Register, EIR is a fully standard compliant and globally field proven solution enabling operators to protect their subscribers and networks from malfunctioning, fraudulent and stolen devices.

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Safer

Sicap Safer combines the EIR solution with real-time device data analytics enabling MNOs, MVNOs and MVNEs to conform even into the most demanding national and international homeland security regulations for tracing subscribers and devices.

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Newsfeed

    How Do We Help Mobile Service Providers?

    We Grow Your Revenues

    We Grow Your
    Revenues

    Our solutions speed-up sales and activation of new services and devices, open up new revenue sources at enterprise and IoT markets and increase profitability of your roaming service.
    We Protect Your Business

    We Protect Your
    Business

    We help you to protect your subscribers and network against stolen and fraudulent devices. We enable you to conform even to the most demanding homeland security requirements.
    We Increase Your Efficiency

    We Increase
    Your Efficiency

    Our real-time data analytics and device management solutions gives an accurate and instant insight into your subscriber base and increase customer onboarding and customer care processes.

    Fast and Cost-efficient Delivery Models

    Sicap solutions are available through three deployment models and combine manage service delivery model and pay-as-you-grow pricing. The flexible solution delivery options matches all service provider needs: Fast deployment, high performance, regulatory conformance and low total cost of ownership.

    Cloud
    Cloud
    On-premise
    On-premise
    Virtual Network Function
    Virtual Network Function

    Our Customers

    Sicap solutions are used by more than 80 mobile service providers such as MNOs, MVNOs and MVNEs in 76 countries.

    Sicap Group

    Oberdorfstrasse 2
    6340, Baar
    Switzerland

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