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    Voice Services

Value Added Services to unlock additional revenue & stimulate pre-paid customers usage

Advertised and sponsored calls

Advertised and sponsored calls

Aim
Offer to subscribers free minutes or discounted calls/SMS thanks to advertising or sponsoring

Solution
  • The service provides two ways to the customer to get free calls / SMS:
    • Listening to an promotional message from the operator or third-parties and answering to a survey
    • Registering a sponsor or a reward code
  • Marketing campaigns can specify advertisement and rewards to be offered to the subscriber based on flexible criteria such as his information, his usage and behavior.
Benefits
  • The right advertisement to the right customer!
  • Enabling loyalty and retention actions
  • Ensuring additional revenue from advertisers and sponsors
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Airtime balance sharing

Airtime balance sharing

Aim
Allow companies and subscribers to pay for the calls between group members

Solution
  • A primary company account can automatically be billed for all business calls.
  • Calls between family members can be charged on father’s balance.
  • The members of the group can be called via a short number.
  • Calls to any number that is in the list of “charge accepted destinations” is also charged on the shared balance.
  • E.g. Truck drivers can use their personal mobile to call the company without being charged.
Benefits
  • A service stimulating voice calls
  • Capturing companies employees, family members and friends
  • Increasing revenue per user with service rental and additional calls
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Conferencing

Conferencing

Aim
Offer a simple instantaneous call conferencing service from any handset

Solution
  • Any subscriber can make his own and personalized group calls.
  • The user can schedule a conference and invite participants to simply call the conference bridge.
  • Participants from other networks can join with a higher rate.
  • The customer can also instantly initiate a conference call from any phone.
  • Participants are instantly called and joined in the bridge.
Benefits
  • 6 Million EUR of additional revenue in 3 years for an operator with 6 million subscribers
  • A fun and social functionality
  • Appealing users who are likely to chose your network in order participate to cheap conferences with their friends, their family…
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Call completion services

Call completion services

Aim
Provide services to the subscribers who don’t have money on their prepaid balance

Solution
The VAS platform can deliver many services to help subscribers completing the calls:
  • Transforming normal call into reverse charged call when it detects that the caller has a low balance
  • Automatically accepting collect calls from friends and family
  • Allowing a subscriber to send a free call-me-back SMS when he has no credit
  • Permitting a subscriber to leave a missed call notification for the called party to call him back
  • Notifying or calling back the subscriber when a B-party who was not available or out of network becomes available
Benefits
  • Different services to help people who encounter a credit shortage, family members, close friends and employees.
  • Building subscribers loyalty
  • Leading to additional calls that otherwise would not happen
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Multi calls

Multi calls

Aim
Ensure companies, friends and families to not miss any call

Solution
  • Thanks to multi-calls service, the subscriber can transparently, consecutively or simultaneously, call a list of numbers until one pick-up the call.
  • A company will never missed a calls to the on-duty team
  • Parents are notified of calls from their child simultaneously on all their phones.
Benefits
  • A line hunting service turning missed calls into successful communications
  • Providing extra 5 Million EUR of revenue in 3 years for an operator with 6 million subscribers
  • Leveraging your voice core service
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Reverse charged calls

Reverse charged calls

Aim
Collect calls from all mobile users, from all phones, from any location, even when the person has no credit.

Solution
  • Subscriber can initiate the call through USSD, via SMS, with a prefix number or any other alternative that the operator allows.
  • The service plays a message to the called party asking whether he is willing to accept the charges of the call.
  • If the caller is in the ”accepted charge” list of the called party, the call is automatically granted.
  • An advance option can also automatically turn normal calls into reverse charged calls when it detects that the caller has an insufficient balance.
Benefits
  • A way to generate extra revenue among subscribers of low call activity and potential churn
  • Helping connecting people in every-day life
  • Ensuring a fast ROI in only 6 months if only 10% of 4 Million subscribers use the service once a day
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Virtual call number

Virtual call number

Aim
Allow mobile users to protect their main phone numbers, offering additional 'one time' or secondary phone numbers.

Solution
  • The subscriber has an additional number (or more) he can provide on the Web or in business environment.
  • At any time, he can choose to call or to send SMS from that virtual number.
  • He can be contacted on both numbers without the need to switch between them.
  • The subscriber controls when he is reachable on this virtual number, who can contact him and how (call/SMS).
Benefits
  • 8 Million EUR of revenue in 3 years for an operator with 6 million subscribers
  • An attractive and effective service for customers, who do not need different SIM cards or dual-SIM phone!
  • Seamlessly integrating with your network
  • Increasing subscribers acquisition and retaining current customers
  • Increasing ARPU with calls/SMS charging and monthly rental
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