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    Device
    Management

Customer relevant real-time device know-how paired with actionable cross and up-selling capabilities

Automatic configuration

Automatic configuration

Aim
Detect in real time all device changes on all networks(2G, 3G & 4G) & share these event with multiple systems

Solution
  • Complete Automatic Device Detection means(Check IMEI, HLR Trigger, SIM Applet, CDR …)
  • External System Call module to share device changes with external systems(Loyalty Platform, CRM, Data Warehouse
Benefits
  • Combined with DRS to identify in real-time the device model & its characteristics
  • Fully integrated with Device Interaction Platform to manage device based event
  • Network agnostic solution to ease simply 4G network migration projects
  • Standalone module deployment to replace existing ADD
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Customer Care Support

Customer Care Support

Aim
reduces average handling time higher satisfaction of customers and call center agents
Solution
  • Simple & efficient GUI to push OTA right settings to the subscriber’s device
  • Show relevant subscriber’s device characteristics like NFC, Multi SIM, 4G Bands
  • With sicap Mobile SDK embedded in MNO mobile application, the customer care agent can lock and wipe smartphones & see up-to-date information like device location & OS version
Benefits
  • Reduce AHT
  • Complete customer care toolkit help the subscriber to solve device configuration issue
  • Increase customer satisfaction
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Customer self care

Customer self care

Aim
Enables customers to help themselves – reducing number of calls to call center

Solution
  • Cloud DMC service Rest API to allow external to push settings Over The Air
  • Standard Self Care GUI connected or not to DMC subscriber DB Sicap
  • Mobile SDK(Android & Apple) to propose contextual configuration helps & check automatically the reference APN configuration
Benefits:
  • Complete self care solution to answer to your functional requirements & financial constraints
  • Open API & mobile SDK easy to use & integrate in your web portal & mobile applications
  • Pay as you grow thanks to sicap cloud DM proposal
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Mobile tracking system

Mobile tracking system

Aim
Track all the subscribers changes about MSISDN, IMEI, IMSI & location since several years

Solution
  • Real-time provisioning & automatic multi indexation of changes
  • Simple & efficient web GUI to do search & set alerts
  • Big Data solution powered by Elasticsearch
Benefits:
  • Relevant EIR option for police authorities, fights against device theft
  • Manage SIM Boxes Detection use case
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Device characteristics

Device characteristics

Aim
Allow service provider & marketing to know which characteristics are supported by MNO subscriber’s device to propose new VAS matching with device capabilities

Solution
  • Device Resource Server Module proposes a RESTful API to allow external systems to query sicap Device Knowledge Base
Benefits:
  • Make available your unique central device base
  • Launch new services matching with device capabilities
  • Monetize your unique device knowledge base with partners
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LTE detection

LTE detection

Aim
Get real-time 4G device know-how paired with actionable cross and up-selling capabilities

Solution
  • Real-time 4G device detection on LTE network
  • Real time 4G device identification and resolution of 4G setting issues
  • Online 4G Device Base Reports & periodic 4G device data exports
Benefits:
  • Stimulate the 4G adoption of each individual subscriber
  • Avoid price wars with targeted attractive micro promotions
  • Increase customer base value, through retention actions, usage stimulation, cross selling and innovations such as NFC.
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Device analytics

Device analytics

Aim
Allows service provider, marketing & customer care to know the device characteristics penetration

Solution
  • View static reports on Device market share (Brand, Model, Capability, OS, Device Type, Bearer …) & Device Management activity (detection, settings delivery …)
  • Create Ad Hoc Reports based on OLAP Cubes
  • Export Device Management subscriber data into csv files
Benefits:
  • Analyze & track the device market trend
  • Measure the Device Management Service QoS
  • Import subscriber device data information in external systems (Loyalty Management, Data Warehouse, BI ..)to cross these data with others
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Device interaction

Device interaction

Aim
Manages instantly customer interaction on device update to stimulate new offers’ adoption

Solution
this Device Interaction module is able to:
  • Schedule and execute device based campaigns implementing simple and effective scenarios (Push SMS, MMS, Push, External Call Systems (Billing, CRM ...).
  • On subscriber device update, trigger an interaction with target subscriber predefined by the marketing team.
  • Coupled to the Automatic Device Detection & Location Server modules triggers instantly marketing campaigns on device change & location update.
Benefits:
  • Compliant with 3R rule : Right offer to the right subscriber at the right time
  • Near real-time event processing on big data volume
  • Use efficiently the sicap network modules(Automatic Device Detection & Location Enabler) to interact in real-time with subscribers
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