• Device and SIM
  • Device Management
  • Device Knowledge
  • Content Delivery
  • Backup and Restore
  • (U)SIM Over-The-Air
• Payment and Loyalty
  • Payment and Loyalty
  • Collect Call
  • Pre-paid Reloads
  • Customer Loyalty
• Gateway & Enablers
  • Device Detection
  • Messaging Gateway
  • Resource Management
  • USSD Browsing

LOYALTY MANAGER

Time-to-Market

Being able to launch promotions and bonus schemes instantly constitutes a competitive advantage in the marketplace.
Create, implement and launch new promotions, new bonus schemes and device replacement campaigns to retain customers.

Cross Platform Schemes

Operators are increasing looking towards convergence solutions, despite the technical and political hurdles. Typical issues are data ownership and data model mapping in cross-platform implementations. The Sicap Loyalty Manager has no hard coded data model, thus allowing it to absorb data from any system as well as feeding back data to any (other) system. This makes it very easy to define loyalty schemas that address typical aspects of the different systems, for example combining information from customer self care requests, cable subscriptions and high speed mobile data usage.

Real-Time bonus delivery

Operators view real-time bonus delivery as one of the strongest incentives. Real time bonus can be awarded for example after the 10th SMS sent, or upon reaching a defined threshold of loyalty points, with the aim of encouraging traffic and strengthening loyalty with the notification of the bonus. The Sicap Loyalty manager is a proven high capacity engine, implemented in the Sicap Prepaid Billing platform. It is capable of handling large amounts of transactions.

Transparency and flexibility

Loyalty schemas are normally implemented by a company's IT department. Loyalty Manager offers an easy-to-use GUI that enables the Marketing department to set up or at least verify Loyalty Plans themselves with no IT development.

Technical Benefits

• Cross Platform Schemes with data from third party systems
• User friendly GUI
• Truly real-time processing
• Designed for scalability
• Open interfaces
• High Performance Actions Scheduler
• No need to replace your legacy systems

Commercial Benefits

• Minimizes time-to-market for new loyalty schemes
• Reduce churn by designing device replacement schemes
• Target customer segments according to profile
• Measure and assess promotions and campaigns
• Attribute real-time rewards based on actual behaviour