Testimonials

"We have achieved savings in our general public and enterprise customer care costs, while improving service usage and the customer experience in general."

Mr. Philippe Léonetti, Device Inlife Management Department Director Orange

"Sicap technology is helping Vimpelcom streamline the device management process across the board. The ability to centralise and control all our member company platforms offers advantages in terms of consolidation and rationalisation for the Group."

Ilya Axelrod, Head of Service Network Development Department Beeline

"The advantages of Sicap managed services are numerous. We gain in flexibility; maintenance and reactivity, all of which help us gain a competitive edge in customer care."

Thibaut Keraval, Services Solutions Division Bouygues Telecom

"Sicap´s SIM OTA solution was the right choice. It provides all the required functionality. Sicap was prepared to engage in an extremely short timeline in order to successfully implement the system and demonstrated the company's extensive OTA experience throughout."

Shoichi Sato, Sales Manager, Ericsson Japan

"The Sicap USSD gateway delivers a cost-effective way to provide O2 prepaid customers with their account information. It has helped us to improve customer service as well as improve our marketing to prepaid customers. It is a simple but ingenious solution."

O2, Germany

"We experienced a trouble-free implementation and Sicap?s UMB solution has helped us achieve the objective of offering our customers one-stop shopping for value-added services."

Maxis, Malaysia

"The project, to launch UMB, was a long and demanding one. We wanted to offer more value to the subscribers than just a simple UMB. I believe, with co-operation from Sicap, we have been able to do that. As a result the UMB launched is more interactive and responsive than the offers from other operators. I applaud the effort put in by both Sicap and Grameenphone project team."

Md. Mollah Nafiz Imtiaz, Deputy General Manager of Marketing Division in Grameenphone

"Our subscribers can access a wide variety of SMS-responding and MMS-responding services for self-care, content and entertainment services, simply by dialling one central number followed by a text-based interactive menu."

Vimpelcom, Russia

"Sicap Pay4me is a good example of how to earn incremental revenue by capitalising on a sort of "opportunity gain" – that is generating revenue from subscribers even when they do not have the capacity to pay for usage. It is also a good example of innovative thinking to meet latent customer needs."

Nafiz Imtiaz, Product Portfolio Management Marketing Grameenphone

"The Sicap service marks MTN´s intentions to consolidate its position as leader in innovations in Congo."

Gandé Dagba, MTN Congo Sales & Marketing Director

“We are already seeing the extremely positive business case, better than we had anticipated, which will eventually lead to a quicker return-on-investment. We are seeing a 90% reduction in promotion launch time, the ability to create targeted real-time recommendations and promotions, and broader promotions coverage across diverse segments of our subscriber base. Given the efficiencies and dramatic business impact to-date, we anticipate launching five times more promotions this year than in previous years.”

Khawla Allan, IT Director of Zain