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Sicap Payment & Self-Service Kiosk is an innovative solution which dramatically improves customer service and staff efficiency in operator retail stores. Subscribers can quickly topup their prepaid accounts, make bill payments, or access other account management features without waiting in long queues in shops. Retail staff can focus on high value tasks and spend more time serving customers with complex requests . .
This service runs on specially designed machines with a custom designed user interface and hardware branding to personalise the operator offer. Sicap integrates the kiosks smoothly into the operator’s prepaid, postpaid or convergent billing system and offers a flexible, yet easy to use management interface.
What is it?
It is generally agreed that in the prepaid market, ease of credit topup prevents lost ARPU and limits churn. There is therefore a clear need to maximize the number of credit topup outlets and explore new distribution channels. Reseller commissions are typically in the range of 5-20%. Consequently the ambition of operators is to provide user-friendly 24/7 reload services with minimum reseller commissions at the same time.
Besides, existing minimum topup values tend to be fixed and at a higher level than what many subscribers can afford, leading to loss of potential revenues. With micropayment Cash Topup solutions, there is no need to implement a minimum topup amount.
Sicap Cash Topup directly improves profitability, by allowing operators to add an additional reload channel with very low reload commissions. Processing of the entire operation is performed within the operator IT infrastructure.
With sicap Cash Topup, mobile subscribers are able to recharge credit very easily using customised kiosks. All they have to do is choose the Cash Topup option from the touch screen menu, specify the mobile account they want to reload, and insert bills or coins into the slot. Done. The inserted amount of cash will then be communicated to the billing system and the account will be reloaded instantly. No hassle, no delay, no need for a bank account.
Sicap Cash Topup will allow you to
• reduce high topup commissions paid to reload distributors
• extend the retail network for reloads with low costs and / or reduce waiting times in retail outlets
• use customer interaction to generate additional revenue